We usually have initial appointments available within ten working days of a signed agreement, though this depends on your locations and the number of staff you are referring. We confirm realistic dates before you commit.

Yes. We offer remote appointments in the evenings and at weekends, and we match referrals to clinicians who can cover the hours your staff actually work. Tell us your shift patterns in the enquiry.

Managers are told only whether a person has engaged with the service. Clinical content stays between the therapist and the employee, except where there is a safeguarding risk that requires action under our clinical policy.

We deliver both. Alongside one-to-one counselling, we run practical sessions for managers on having difficult conversations, recognising distress and making referrals appropriately. These can be combined in one package.

We ask for headcount, the locations involved, the level of clinical need you expect and whether you want manager training included. With those details we can set out a straightforward scope and price.

We agree an escalation route with you at the start, including named contacts and out-of-hours arrangements. Our clinicians follow a clear risk protocol, and you will have a direct line to the clinical lead for urgent matters.